REFUNDS/RETURNS POLICY

Emerald Tea Traders is proud to provide premium quality loose leaf tea and tea wares to our beautiful customers, and we would like you all to be completely happy with your purchases, so please choose carefully.

All fragile items are carefully checked for damage before being shipped. If the item received is faulty, damaged, or does not meet the description, please email us immediately upon delivery, and we will do our very best to address any issues. Please note, we will not be able to cover return shipping costs.

There is no refund or exchange on sale items. 

There is no refund or exchange for change of mind purchases.